Patient Satisfaction

Through patient satisfaction surveys, SAH receives information that helps us identify where we are doing well and highlights where there are opportunities to improve our care and services.

NRC Picker is the company hired by the province to co-ordinate the patient satisfaction survey process for all participating hospitals. Sault Area Hospital provides a listing of patients discharged to NRC Picker, and they randomly select patients to receive the survey. The survey is mailed directly to patients by NRC Picker and completed surveys are returned by mail to NRC.

Completion of the survey is voluntary and all responses are kept confidential. NRC Picker analyzes the results of the returned surveys on our behalf and provides us with reports, which we review to assist in identifying where we are doing well and to highlight where we may have opportunities to improve the care and services we provide.

We appreciate the feedback that is provided to us through this survey process. We encourage all patients and family members who are selected to complete the survey and to express your opinions.

 Tell us Your Views  

 Your views are important in helping to shape hospital programs and services. If you have any compliments or concerns during your hospital stay, please discuss them with your healthcare provider or the unit manager.

An active patient relations program is in place to respond to your concerns. If you have any compliments or concerns following your visit to the hospital, please contact the Patient Representative at hurleyr@sah.on.ca or call (705) 759-3807.