Frequently Asked Questions
What are some of the services that I may receive a bill for?
Please be aware that you will be charged for the following services that are not covered by OHIP:
- Ambulance services
- Preferred accommodation
- Assistive devices – such as crutches, canes, splints, casts
- Cosmetic surgery
- De-listed procedures – including tattoo removal, repair of benign skin lesions, travel vaccinations, earlobe repair from earrings
- Chronic co-payment
Where do I pay my bill and how can I pay my bill?
Sault area Hospital is pleased to offer a new automated bill payment service!
You can also pay using an automated phone aservice at 1-877-671-5987 using either Visa or Mastercard, by mail or in person at our Cashier Office.
Our Cashier Office is located at the General Site on the first floor next to the Emergency Department. Our hours of operation are Monday – Friday 8:00 a.m. – 4:00 p.m. Bills can be paid by Cash, Debit Card, Visa or Master Card.
How do I find out if you have received my payment?
Call the Patient Billing Office (705) 759-3434 ext. 4420
What if billing to OHIP is rejected due to problems with my health card?
Billing rejected by the Ministry of Health due to incorrect Health Card numbers and version codes will be billed to you directly if we are unable to contact you to update the information.
How can I update my health card or version code information?
If your health card is invalid you must update your health card with the local Ministry of Health Office, located at Roberta Bondar Place - 70 Foster Drive, Suite 100. Once your health card is validated, please call Patient Billing (705) 759-3434 ext. 4425 to advise of the updated health card information (version code).
My insurance company sends me a questionnaire. What should I do?
Please be aware that many insurance companies send out questionnaires to confirm your hospital admission after they receive the hospital bill. If you receive a questionnaire from your insurance company please complete it right away and return it to the insurance company to ensure they process payment to the hospital, otherwise they may refuse payment. Should the insurance company refuse payment due to an incomplete questionnaire you will be responsible for payment.
We will be pleased to assist you with the completion of the questionnaire. Please call (705) 759-3434 ext. 3613, indicate the name of your insurance company and you will be directed to an individual who can help.
What is Sault Area Hospital's collection policy?
Invoices/statement reminders are sent out every 30 days. At 90 days, you will receive a final invoice. If the account remains unpaid 30 days after the final invoice, the account will be sent to our external collection agency.
What if my invoice was sent back to Sault Area Hospital as returned mail?
We attempt to make calls on returned mail to obtain the correct address. If we are unable to contact you due to incorrect information on file, your invoice will be sent to our collection agency.
What if I am a non-resident of Canada?
If you are a non-resident of Canada, you must pay in advance for services provided. For more information on non-resident billing, please phone (705) 759-3434 ext. 3613.