Rights and Responsibilities

At Sault Area Hospital we believe that our patients and their families are partners in the delivery of quality patient care. We invite you and your family to join us as active members of your care team.

As a patient at Sault Area Hospital, you have the right to:

• Be treated in a kind and respectful manner
• Receive care without discrimination as to race, age, religion, disability, gender, sexual orientation or national origin
• Receive care from skilled health care providers
• Expect that all information about your care will be kept private according to the law
• Be able to get information from your health record according to the law
• Express your concerns and get answers to your questions in a timely manner
• Be given information in a way you will understand
• Know the names and roles of people involved in your care
• Know if clinical students may be helping in your care, under supervision, and that you have the right to refuse if you do not wish to have students participate in your care
• Know if your care may be involved in research and that at all times you will be asked for consent and have the right to refuse without your care being affected
• Know if vendors will be present while you are receiving care from our staff and physicians and that you have the right to refuse if you do not wish to have a vender present while you receive your care. You have the right to review our Vendor Policy if you wish.

As your care providers at Sault Area Hospital, we expect that you:

• Participate in decisions about your care and discharge from the hospital
• Accept responsibility for the decisions you make about your treatment
• Be polite and respect other patients, visitors and members of the health care team
• Alert care providers of any situation you feel is unsafe or may result in harm
• Respect hospital policies and property
• Give accurate information to your care team and let them know if you cannot follow the care instructions
• Ask questions and tell your care team if you do not understand
• Give your health care team the name of the person who will represent you in the event that you cannot make decisions for yourself
• Take care of your personal things and send home anything that is not needed
• Understand and be responsible for all fees not covered by OHIP or private insurance during your hospital stay