Rights and Responsibilities

Working Together to Provide Excellent Care

Everyone at SAH takes part in your care and in keeping you safe.  You, your family and visitors also have a role.  Please help us to provide you with excellent care.

SAH care providers will:

  • Always wash our hands to help protect you from infection
  • Introduce ourselves
  • Ensure your safety by checking your identification prior to any procedure, treatment or medication  administration
  • Work together and explain your care, answering any of your questions
  • Check in on you at least hourly when you are an inpatient
  • Ensure you are taking the right type and amount of medication
  • Ask about your pain and keep you as comfortable as possible
  • Maintain a clean and safe  environment
  • Be respectful and courteous to you and your visitors
  • Keep your information private according to the law
  • Before leaving your room, make sure the call bell cord is within reach
     

SAH  patients & visitors will:

  • Clean your hands often and remind others to do the same
  • Designate one person to liaise with the health care team, if possible
  • Make sure the information on your identification bracelet is correct
  • Plan for your discharge and participate in decisions about your care (patient and family)
  • Ask questions and speak up if you have a concern
  • Provide a clear and complete medical history, including allergies and medications
  • Abide by our visiting policies (e.g. no smoking, visiting hours, scent-free, etc.)
  • Help SAH maintain an environment that is clean and safe
  • Be respectful and courteous to SAH physicians, staff, volunteers and other patients, family and visitors
  • Respect the rights, safety and privacy of SAH physicians, staff, volunteers, other patients, families and visitors
  • Be responsible for your belongings

Your involvement is important and we want to hear your thoughts. Your care providers and the manager in your area are available to speak with you.  For more details on any of the above, please see our Patient Services Directory.